PRIMARY PURPOSE: Support the management of the supplier mailbox, communications and the reconciliation of supplier statements with client records, ensuring accurate and timely resolution of queries and discrepancies.

KEY ACCOUNTABILITIES:

• Act as the first point of contact for supplier inquiries via email.
• Monitor and manage the supplier query mailbox, ensuring timely responses within agreed SLAs.
• Reconcile supplier statements against client ERP records, investigating mismatches such as missing invoices, duplicate payments, or unapplied credits.
• Liaise with internal teams and suppliers to resolve disputes or complex issues.
• Maintain accurate documentation and ensure compliance with client and company procedures.
• Prepare regular reports, dashboards (Power BI), and reconciliation KPIs for management and client steering committees.
• Highlight risks, recurring issues and opportunities for process improvement.

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• 0-2 years of experience in accounts reconciliation, supplier support, or finance operations (graduates welcome).
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Excel and email management tools.
• Familiarity with ERP systems (Oracle preferred).
• Strong attention to detail, problem-solving ability, and eagerness to learn.
• Team player with a customer-focused mindset and ability to work independently.
• English CV required