PRIMARY PURPOSE: The IT Support is responsible for providing support to Profectus staff relating to hardware, applications, troubleshooting computer problems and determining reason, and advice on appropriate action. He/she will manage the server, computer, laptop, printer, and other office equipment.

• Answer staff’s questions in person and via phone/email…
• Troubleshoot computer, printer, and network, problems.
• Determine the source of problems (hardware, software, user access, etc.).
• Advise staff on appropriate action.
• Serve as liaison between staff and the department to resolve issues.
• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
• Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
• Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.
• Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.
• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
• Maintain confidentiality about the information being processed, stored, or accessed by the network.
• Document system problems and resolutions for future reference.
• Maintain the adherence to ISO27001 standards, conduct security awareness training for staff, promoting a security-conscious culture within the organization. 

REQUIREMENTS

• College or bachelor‘s degree in computer science, information technology, or computer information systems. 
• At least 03 years’ experience working in IT Support and helpdesk.
• Intermediate English skills in communicating by speaking, writing, listening, and reading. 
• Advanced knowledge of company-supported applications, and databases. Ability to learn and support new applications.
• Ability to plan, implement, test, and troubleshoot system software.
• Ability to determine computer problems and coordinate hardware and/or software solutions.
• Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems. 
• Experience with Microsoft 365 suite, firewalls, VPN and securities protocols
• Knowledge of best practices in user access control, including least privilege principle, role-based access control (RBAC), and multifactor authentication (MFA).
• Experience with patch management processes and tools to ensure that software and systems are up-to-date with the latest security patches.
• Experience with JIRA, MS Azure and Active Directory is a big advantage.
• Experience or knowledge on intrusion detection systems (IDS), intrusion prevention systems (IPS) and other security tools is a big advantage. 

BENEFITS:

• Dynamic and professional working environment
• 13th&14th month salary.
• Bao Viet Healthcare insurance.
• 100% gross salary in probation
• 100% statutory insurance
• 14+ full-paid annual leave.
• A day off on Christmas day (25th December), plus 1-2 surprising Screen Free Days per year
• Annual health examination
• Monthly Happy Hour party, Year End Party, Team Building, Company Trip, Sport Day,..